[RESOLVED] No packages visible in the general tab of a workstation

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cefinformatique
Messages: 31
Registration: May 26, 2023 - 2:25 p.m.

June 25, 2025 - 1:22 PM

Server version: 2.6.0.17293 (Debian 12)
Agent version: 2.6.0.17293 (Windows 11 Pro)

Good morning,

I have a strange problem that only affects one machine in our network: From the console, no packages are visible on the machine's general tab.

The WAPT agent seems to correctly consider the packages to be installed when I look directly on the machine.

I also have this error in the waptservice logs on the machine in question (For context, my WAPT server is accessible via port 8443 and not 443):

Code: Select all

2025-06-25 13:12:06,929 [wapttasks WaptTaskManager 13444] INFO Reloading waptcore configuration for Wapt instance thread 13444
2025-06-25 13:12:06,945 [wapttasks WaptTaskManager 13444] INFO Core Wapt config file has changed, reloaded. Reloading waptservice config too
2025-06-25 13:12:06,993 [wapttasks SocketIOClient 4784] INFO Connecting Socketio to https://wapt.int.mondomaine.fr:8443
2025-06-25 13:12:07,057 [wapttasks SocketIOClient 4784] INFO WS read loop for 120s
2025-06-25 13:12:28,051 [wapttasks WaptTaskManager 13444] INFO Add task Mise   jour de la liste des paquets disponibles to queue
2025-06-25 13:12:28,062 [wapttasks WaptTaskManager 13444] INFO Running task "Mise   jour de la liste des paquets disponibles" created by "SCHEDULER"
R cup ration de la liste des paquets depuis [<WaptRepo https://wapt.int.mondomaine.fr:8443/wapt verify_cert=C:\Program Files (x86)\wapt\ssl\server\wapt.int.mondomaine.fr.crt client_cert_path=C:\Program Files (x86)\wapt\private\pcportable12.mondomaine.local.crt>, <WaptHostRepo https://wapt.int.mondomaine.fr:8443/wapt-host for host_id pcportable12.mondomaine.local >]
Disabling Windows auto update service, using WaptWUA instead
Disabling Windows auto update service, using WaptWUA instead
2025-06-25 13:12:29,332 [wapttasks WaptTaskManager 13444] INFO update_server_status successful (data size:2978, keys:dict_keys(['uuid', 'computer_fqdn', 'computer_name', 'host_capabilities', 'host_metrics', 'last_update_status', 'status_hashes']))
2025-06-25 13:12:47,878 [wapttasks CP Server Thread-7 1180] INFO Add task Mise   jour de la liste des paquets disponibles to queue
2025-06-25 13:12:47,878 [wapttasks WaptTaskManager 13444] INFO Running task "Mise   jour de la liste des paquets disponibles" created by "administrateur"
R cup ration de la liste des paquets depuis [<WaptRepo https://wapt.int.mondomaine.fr:8443/wapt verify_cert=C:\Program Files (x86)\wapt\ssl\server\wapt.int.mondomaine.fr.crt client_cert_path=C:\Program Files (x86)\wapt\private\pcportable12.mondomaine.local.crt>, <WaptHostRepo https://wapt.int.mondomaine.fr:8443/wapt-host for host_id pcportable12.mondomaine.local >]
2025-06-25 13:12:48,517 [wapttasks CP Server Thread-9 2308] INFO Add task Installation des icones pour 56 paquets (t che #-1) to queue
2025-06-25 13:12:49,119 [wapttasks WaptTaskManager 13444] INFO Running task "Installation des icones pour 56 paquets (t che #4)" created by "administrateur"
  -> download finished (46.58Kb/s)                              
  [....]               
  -> download finished (83.57Kb/s)                              
socket.error 5
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\server.py", line 1291, in communicate
    req.respond()
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\server.py", line 1081, in respond
    self.server.gateway(self).respond()
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\wsgi.py", line 141, in respond
    self.write(chunk)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\wsgi.py", line 223, in write
    self.req.write(chunk)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\server.py", line 1137, in write
    self.conn.wfile.write(chunk)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\makefile.py", line 68, in write
    res = super().write(val, *args, **kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\makefile.py", line 24, in write
    self._flush_unlocked()
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\makefile.py", line 33, in _flush_unlocked
    n = self.raw.write(bytes(self._write_buf))
  File "socket.py", line 734, in write
  File "ssl.py", line 1207, in send
ssl.SSLError: [SYS] unknown error (_ssl.c:2501)
socket.error 5
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\server.py", line 1291, in communicate
    req.respond()
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\server.py", line 1081, in respond
    self.server.gateway(self).respond()
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\wsgi.py", line 141, in respond
    self.write(chunk)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\wsgi.py", line 223, in write
    self.req.write(chunk)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\server.py", line 1137, in write
    self.conn.wfile.write(chunk)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\makefile.py", line 68, in write
    res = super().write(val, *args, **kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\makefile.py", line 24, in write
    self._flush_unlocked()
  File "C:\Program Files (x86)\wapt\lib\site-packages\cheroot\makefile.py", line 33, in _flush_unlocked
    n = self.raw.write(bytes(self._write_buf))
  File "socket.py", line 734, in write
  File "ssl.py", line 1207, in send
ssl.SSLError: [SYS] unknown error (_ssl.c:2501)
Last edited by cefinformatique on June 25, 2025 - 13:35, edited 1 time.
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cefinformatique
Messages: 31
Registration: May 26, 2023 - 2:25 p.m.

June 25, 2025 - 1:35 PM

Okay...

Running a package inventory on multiple machines simultaneously from the console solved my problem.

Sorry for the spam ¯\_(ツ)_/¯
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User avatar
dcardon
WAPT Expert
Messages: 1929
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :
Contact dcardon

June 26, 2025 - 09:23

Hello Marc,

it wasn't noise :-) Actually, there are two things:
  • The SSL error message is related to a service outage, and the SSL error cannot currently be properly caught. To provide a more explicit message
  • Regarding the original problem, for your information, the inventory submissions are done differentially (to avoid overloading the agent and the server), and apparently, it encountered a problem and hadn't been able to recover
Normally, if the agent can't find the last inventory sync point, it should return a complete inventory. In your case, did anything unusual happen on the machine (revert to a restore point, etc.)?

Sincerely

Denis
Denis Cardon - Tranquil IT
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