Windows 11 Agent Error

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Answer
jcdemarque
Messages: 24
Registration: February 21, 2023 - 3:12 PM

November 25, 2024 - 2:29 PM

Good morning,
We have updated to WAPT Server version: 2.6.0.16552 and the same for the agents.
The Wapt client appears to be installed correctly, but it does not work; it displays DLL errors in .py:

Code: Select all

Traceback (most recent call last):
File "", line 22, in
File "C:\Program Files (x86)\wapt\waptutils.py", line 68, in
import win32process
ImportError: DLL load failed while importing win32process: Le module spécifié est introuvable.
ImportError: DLL load failed while importing win32process: Le module spécifié est introuvable.
Do you have any idea what the problem might be?

Thank you and have a good day
High
jcdemarque
Messages: 24
Registration: February 21, 2023 - 3:12 PM

November 25, 2024 - 4:35 PM

After manually reinstalling the agent, because the waptupgrade installation script wouldn't update it, it seems to be working!

There must be an issue during the post-deployment WADS Windows 11 23H2 installation.
High
User avatar
dcardon
WAPT Expert
Messages: 1929
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :
Contact dcardon

December 2, 2024 - 12:04

Hello Jean-Charles,

the fact that the win32process pyd/dll is missing suggests that the waptagent installation was interrupted midway... This is something we sometimes see when an overzealous antivirus interrupts the WAPT installation/update, but it's the first time I've seen this on a first-time WADS installation.

Does this happen every time? With all computer models?

Best regards,

Denis
Denis Cardon - Tranquil IT
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High
luc91
Messages: 7
Registration: Oct 11, 2025 - 4:05 p.m.

November 21, 2025 - 10:45 PM

Hi Jean-Charles,
If the WAPT client displays a win32process error after updating to Windows 11 23H2, it's often due to an incomplete or interrupted installation. As you've noticed, manually reinstalling the agent usually fixes the problem.
The issue could stem from an antivirus or Windows protection program blocking certain .pyd or .dll files during installation. To prevent this on other machines, you can temporarily disable your antivirus or add an exception for the WAPT folder before deployment.
High
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