Hello everyone,
I recently configured a WAPT Enterprise server. Everything is working; package deployment and management are functioning correctly, as is integration with my Active Directory. However, I'm having trouble with Self Service management. I can create a group, synchronize with AD, my domain controllers are recognized, and I can add packages... Except that after clicking "Save," the window closes and asks for my key password... But nothing is saved!
I don't know if anyone has encountered this problem before... I've double-checked my settings, and I don't think I've made any mistakes, but just in case.
Thank you for your help,
Nicolas
[RESOLVED] Problem with Self-Service Management
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Hello
, could you please specify your WAPT version?
Perhaps there's an ACL issue with the self-service package upload?
, could you please specify your WAPT version?
Perhaps there's an ACL issue with the self-service package upload?
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nicolas.caron
- Messages: 5
- Registration: March 31, 2026 - 4:54 PM
Hello,
Sorry, I forgot to mention that. It's WAPT version 2.6. So I didn't see the line in the Private Repository tab, but it does appear. That being said, my Self-Service is still not working. Is it an
ACL issue related to the admin or the AD group?
Thank you for your help,
Nicolas
Sorry, I forgot to mention that. It's WAPT version 2.6. So I didn't see the line in the Private Repository tab, but it does appear. That being said, my Self-Service is still not working. Is it an
ACL issue related to the admin or the AD group?
Thank you for your help,
Nicolas
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sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Wait, I'm confused, has the self-service rule pack actually been created?nicolas.caron wrote: ↑Apr 1, 2026 - 8:26 AM So I didn't see the line in the Private Deposit tab, but it does appear. That being said, my Self-Service is still not functional.
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nicolas.caron
- Messages: 5
- Registration: March 31, 2026 - 4:54 PM
Excuse me, let me provide some context. So, I successfully created the Self-Service package, but it's still not appearing on the target machine. I've assigned the package to the correct OU.
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sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Just to try it out on the machine, in an admin command prompt you can run:
`wapt-get update`
`wapt-get install packagenameselfservice`
`wapt-get update`
`wapt-get install packagenameselfservice`
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nicolas.caron
- Messages: 5
- Registration: March 31, 2026 - 4:54 PM
Thank you for your reply. It's working now, and it helped me figure out the problem. I think the switch to HTTPS caused some minor certificate issues. It installs with admin authentication but not with a regular authenticated account...
I'll look into it and keep you posted.
I'll look into it and keep you posted.
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nicolas.caron
- Messages: 5
- Registration: March 31, 2026 - 4:54 PM
Hello,
Yes, I did have a certificate issue. This problem had side effects on the deployment and use of the self-service portal.
I probably mishandled the switch from HTTP to HTTPS; I've gone through all the installation steps again and corrected a few errors.
Everything is working now, thank you for your help,
Nicolas
Yes, I did have a certificate issue. This problem had side effects on the deployment and use of the self-service portal.
I probably mishandled the switch from HTTP to HTTPS; I've gone through all the installation steps again and corrected a few errors.
Everything is working now, thank you for your help,
Nicolas
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dcardon
- WAPT Expert
- Messages: 1929
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Hi Nicolas,
thanks so much for the feedback
, glad everything is back to normal!
I'm marking the topic as resolved.
Denis
thanks so much for the feedback
, glad everything is back to normal!I'm marking the topic as resolved.
Denis
Denis Cardon - Tranquil IT
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