Webex Package

[elchapulin]

Good morning,
I'm trying to create a package to deploy Cisco Webex on my workstations.
It works in my test environment.
On one machine, I consistently get this error:

Code: Select all

installing: Webex.msi
Installing: Webex.msi (44.7.0.30285)
Waiting for key: {3F9B1AB5-2521-521E-8703-87D71A454DD7} to appear in Windows registry
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\common.py", line 4510, in install_wapt
    exitstatus = setup.install()
  File "C:\WINDOWS\TEMP\wapttcihpwwk\setup.py", line 16, in install
  File "C:\Program Files (x86)\wapt\common.py", line 4427, in new_func
    return func(*args, **kwargs)
  File "C:\Program Files (x86)\wapt\setuphelpers_windows.py", line 1666, in install_msi_if_needed
    error('MSI %s has been installed but the %s can not be found' % (msi,searchparam))
  File "C:\Program Files (x86)\wapt\waptutils.py", line 2093, in error
    raise EWaptSetupException('Fatal error : %s' % reason)
waptutils.EWaptSetupException: Fatal error : MSI Webex.msi has been installed but the key {3F9B1AB5-2521-521E-8703-87D71A454DD7} can not be found

EWaptSetupException: Fatal error : MSI Webex.msi has been installed but the key {3F9B1AB5-2521-521E-8703-87D71A454DD7} can not be found

Any ideas? Thank you so much for your help

[italbot]

Hello,

According to the error, the expected registry key does not match what is present in the registry.
Once the software is installed, could you run the command: "wapt-get list-registry webex --json" in a command prompt and send us the result?

Is it also possible to view the script in the setup file?

Sincerely,

Ingrid