Hello,
Due to a recurring issue (the Wapt tray icon has stopped working) on a computer, I removed the affected computer from the Wapt console ("Delete the machine and its configuration") and then uninstalled the Wapt service (using unins000.exe).
Two DLLs could not be deleted from the c:/Wapt folder: libeay32.dll and libzmq.dll (these are open in the Kaspersky agent).
Therefore, the c:/wapt folder cannot be deleted.
I then reinstalled using the waptagent (which most likely overwrote the aforementioned folder). Everything went smoothly, but I can't find the computer in the inventory...
Does anyone have any idea how to get this PC back in the inventory?
Thank you,
Franck.
Uninstalling/Reinstalling the Wapt agent on a computer
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Hello,
To re-register the device in the WAPT console, use the command line: `wapt-get register` (https://www.wapt.fr/fr/doc/Utilisation/ ... t-register).
The device will then reappear in the WAPT console.
To completely uninstall the agent with Kaspersky, temporarily disable the Kaspersky agent and then restart the uninstallation process.
To re-register the device in the WAPT console, use the command line: `wapt-get register` (https://www.wapt.fr/fr/doc/Utilisation/ ... t-register).
The device will then reappear in the WAPT console.
To completely uninstall the agent with Kaspersky, temporarily disable the Kaspersky agent and then restart the uninstallation process.
-
francketaude
- Messages: 24
- Registered: July 1, 2016 - 9:28 PM
Thank you very much,
I'll try tomorrow morning.
Franck.
I'll try tomorrow morning.
Franck.
