Hello,
I'm encountering a recurring problem.
For some time now, a Windows 10 update has been crashing several PCs in my network and forcing me to reset them. They revert to their original state, where their NetBIOS name remains unchanged, and their files and permissions are preserved, but all their software is removed.
I want to reinstall them using WAPT, as I did previously, but when I update my inventory, the reset PCs appear with the packages already installed, even though they aren't actually there.
Is there a procedure to reset the system inventory, or a special procedure I need to perform?
Thank you in advance
[Problem] after PC reinstall
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* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
To start with a clean inventory database, you must delete the file c:\wapt\db\waptdb.sqlite
