Error during software installation

[florentS]

Good morning,

I am looking to deploy the image resizer software.
dotnetfx4.0 is installed correctly.

Here are the error messages I was able to find.

Code: Select all

wapt-get install am-imageresizer
installing WAPT packages am-imageresizer
Installing am-imageresizer
Installing Image Resizer
2017-11-09 14:01:52,963 CRITICAL Package am-imageresizer not installed due to errors : Exception: The uninstall key: {6285B71F-660A-478B-A876-C7E66A678E6A} has not been found in system registry after software installation.

Results :

 === install packages ===
  am-imageresizer                | am-imageresizer (3.0.4802.35565-2)

 === skipped packages ===
  am-dotnetfx4.0                 | am-dotnetfx4.0 (4.0-6)

 === errors packages ===
  am-imageresizer                | am-imageresizer (3.0.4802.35565-2)

Code: Select all

Installing am-imageresizer
Exception: Error during install of am-imageresizer (=3.0.4802.35565-2): errors in packages [[u'am-imageresizer (=3.0.4802.35565-2)', PackageEntry('am-imageresizer','3.0.4802.35565-2')]]
Traceback (most recent call last):
  File "c:\wapt\waptservice\waptservice.py", line 2100, in run
    self.running_task.run()
  File "c:\wapt\waptservice\waptservice.py", line 1360, in pwrapper
    return func(*arg, **kwargs)
  File "c:\wapt\waptservice\waptservice.py", line 1420, in run
    self._run()
  File "c:\wapt\waptservice\waptservice.py", line 1844, in _run
    self.result.get('errors',[])))
Exception: Error during install of am-imageresizer (=3.0.4802.35565-2): errors in packages [[u'am-imageresizer (=3.0.4802.35565-2)', PackageEntry('am-imageresizer','3.0.4802.35565-2')]]

Do you have a solution or even a starting point?

Commander

[dcardon]

Good evening florentS,

the error message says that the uninstallation string was not found. Was the software installed or not? If it was installed correctly, you need to correct the uninstall_string variable.

If it wasn't installed, you need to try installing it from the command line using cmd.exe and see if you get an error message during execution. If it installs correctly from the command line using cmd.exe as administrator, you need to try again as LocalSystem. To do this, install the tis-ms-pstool package and then run the command
psexec -s -i cmd.
After that, you should get a cmd.exe command line as LocalSystem. The WAPT service uses this account for its installations.

Could you please specify the version of WAPT you are using, as well as the setup.py file from the package?

Denis