Hello,
I'm having a problem with the latest Windows 10 workstations I deployed in my organization. The agent installation goes smoothly, the workstation appears correctly in the console, but immediately switches to "UNREACHABLE." After some research, I have the following information:
- The WAPTservice is paused, and when I try to restart it, I get the error "Windows could not start the service... The service did not return an error..."
- I launched debug mode (waptpython waptservice\waptservice -l debug), and my workstation then communicates correctly with the server (contact, deployment, etc.).
- I restart the workstation, and the same problem persists.
I tested with the Windows firewall and antivirus disabled, and the problem remains.
Has anyone else encountered this kind of problem?
Thank you
Have a good day.
David
WAPTservice startup error
Forum Rules
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
What version of Wapt
is it? Is the nssm.exe file present?
is it? Is the nssm.exe file present?
-
DCOSNEFROY
- Messages: 3
- Registration: May 25, 2018 - 09:48
Hello,
I'm still on version 1.3.8.2.
Yes, the nssm.exe file is present.
Thanks,
David
I'm still on version 1.3.8.2.
Yes, the nssm.exe file is present.
Thanks,
David
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
You need to upgrade to version 1.5; this problem has been resolved
-
DCOSNEFROY
- Messages: 3
- Registration: May 25, 2018 - 09:48
Okay, I'll do the update quickly.
Thanks
Have a good day,
David.
Thanks
Have a good day,
David.
