Hello,
- Installed WAPT version (1.6.2.7)
- Server OS (Debian 9)
- Administration/package creation machine OS (Windows 10 - 1803)
I am contacting you because I am experiencing difficulties with some clients following the update from 1.5.1.26 to 1.6.2.7.
I have noticed that some clients whose wapt directory is installed in the root of C are still displayed as version 1.5.1.26 in the console.
When I connect to a machine affected by this problem, the wapt client is indeed running the latest version (1.6.2.7) and the package updates complete correctly.
However, no information seems to be sent to or updated on the server, and therefore not in the console.
Do you have a solution to fix the problem other than uninstalling the WAPT client located in the root of C: and then reinstalling it via GPO in C:\Program Files (x86)\?
Thank you in advance.
Sincerely,
xxDimxx.
Problem with customer inventory retrieval 1.5 > 1.6
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* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
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* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
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* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
For more debugging:
Code: Select all
"C:\Program Files (x86)\wapt\runwaptservice.bat" ldebug
Good morning,
Thank you for your feedback.
Here is the message I get on a machine experiencing the problem:
xxDimxx
Thank you for your feedback.
Here is the message I get on a machine experiencing the problem:
Best regards,"C:\wapt\runwaptservice.bat" ldebug
The WAPTService service is stopping.
The WAPTService service has been stopped.
Get packages index
99 package(s) in repository
The system is up to date
2018-11-12 19:33:51,963 WARNING Host on the server is not known or not known under this FQDN name (known as None). Trying to register the computer...
2018-11-12 19:33:59,568 CRITICAL Error on server:
InternalError("ERROR: The transaction is canceled, commands are ignored until the end of the transaction block",)
2018-11-12 19:33:59,569 CRITICAL Unable to update server status: Error on server:
InternalError("ERROR: The transaction is canceled, commands are ignored until the end of the transaction block",)
xxDimxx
