WAPTTray - error launching offline

[VILLENEUVE-01342]

Good morning,

I have several computers, running Windows 10, which display an error when launching the WAPT Tray that cannot be closed.

Error_WAPT_Tray.PNG (48.98 KB) Viewed 5585 times

If we connect to our network, it works.

This problem is not present on all our machines. We are on version 1.8.2.7267.

In the event viewer, I have a wapt-get.exe error:

Code: Select all

Nom de l’application défaillante wapt-get.exe, version : 1.8.2.7267, horodatage : 0x00000000
Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x00000000
ID du processus défaillant : 0x2c64
Heure de début de l’application défaillante : 0x01d68d75a4a06f42
Chemin d’accès de l’application défaillante : C:\Program Files\wapt\wapt-get.exe
Chemin d’accès du module défaillant: unknown
ID de rapport : 76791234-bbaf-4f2e-82d9-b31532458dc9
Nom complet du package défaillant : 

Uninstalling and reinstalling WAPT on the computer does not resolve the problem.

Attached you will find the WAPT service log from this morning (I have anonymized the server and workstation names).

Do you have any idea how to solve this problem?

[jpele]

Hello,

Does the problem occur when the machine is not connected to the company network, or all the time?

As a workaround, I can suggest deploying the "tis-disable-wapttray" package on the affected machines to prevent WAPT Tray from launching at startup.

Regards,
Jimmy

[htouvet]

Wapttray doesn't have much connection to the network except for the fact that it uses the loopback interface to query the status of the Wapt service
(127.0.0.1 port 8088 via HTTP).

It's possible that the request http://127.0.0.1:8088 is being intercepted (proxy, firewall, antivirus), and that the result is therefore unexpected for Wapttray and incorrectly captured.

When the machine is disconnected, you can try running the request

http://127.0.0.1:8088/checkupgrades.json

this should return JSON data. What data?

[VILLENEUVE-01342]

Hello,

sorry, I was traveling last week and couldn't make any progress on this.

Only our Windows 10 machines, when offline, are experiencing this error.

Since we have a behavioral analysis tool on our machines, there might indeed be a block on the request. I'll test it right away and get back to you.

I'm not interested in the package to disable it because we need the icon. Later, if necessary, I'll work around it to launch WAPTTray when the network is working.

Thanks for the suggestion, I'll keep you posted.

David Villeneuve

[VILLENEUVE-01342]

Hello,

It seems the URL is accessible during my tests (but that's when I'm accessing the PC, so I'm not really sure if it's the case when the message appears).

So Jimmy, would it be possible to get the TIS-DISABLE-WAPTTRAY package? We'll apply it temporarily while we find a solution to our problem.

Sincerely,

David Villeneuve

[VILLENEUVE-01342]

I found the tis package on the wapt store. I applied it.

I'll get back to you about this issue when I have a little more time to look into it.