Hello,
does the job description I enter disappear after pressing F5 in the console? I've already confirmed that I want to add a description to the PC and that it's online.
Thank you in advance,
Best regards.
[SOLVED] Description disappears on the Linux agent
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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dcardon
- WAPT Expert
- Messages: 1932
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Good evening Thomas789,
first, thank you for reading the forum rules above.
When the description on a computer is changed, a message is sent to the computer to update its description (which you can see when you view the computer's properties). This requires the computer to be online. Can you see the modified description on the computer? Do you have the necessary permissions on the computer in question (i.e., are you able to add a new package to the machine)? The update is reported through the computer's inventory.
first, thank you for reading the forum rules above.
When the description on a computer is changed, a message is sent to the computer to update its description (which you can see when you view the computer's properties). This requires the computer to be online. Can you see the modified description on the computer? Do you have the necessary permissions on the computer in question (i.e., are you able to add a new package to the machine)? The update is reported through the computer's inventory.
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Hello,
For your information, the problem occurs on machines running Ubuntu 20.04 with either agent version 2.0.0 or 1.8.2. I modify the description from my Windows 10 machine via the WAPT Enterprise console (where I have administrator privileges). I verify that the agent is online and that I can assign packages to it: OK. The description appears in the WAPT console, but when I press F5, it disappears.
Regarding the Windows machines, whether they are running 1.8.2 or 2.0.0, the description works after two attempts or sometimes after the first attempt... surprising, but it does work.
Regards.
For your information, the problem occurs on machines running Ubuntu 20.04 with either agent version 2.0.0 or 1.8.2. I modify the description from my Windows 10 machine via the WAPT Enterprise console (where I have administrator privileges). I verify that the agent is online and that I can assign packages to it: OK. The description appears in the WAPT console, but when I press F5, it disappears.
Regarding the Windows machines, whether they are running 1.8.2 or 2.0.0, the description works after two attempts or sometimes after the first attempt... surprising, but it does work.
Regards.
-
dcardon
- WAPT Expert
- Messages: 1932
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Hello Thomas789,
okay, I see the problem. There's no direct equivalent in Linux to the "description" field in Windows.
In the WAPT inventory, the maximum amount of information is retrieved from the agent, and the minimum is stored only on the server side, in order to have the most accurate representation of the machine's actual state.
When a description change is initiated on a Linux machine, the console sends the request to the machine, but it must ignore the request, hence the written information disappears when a refresh is done, since it's not retrieved by the inventory...
I'll create an internal ticket to put this information somewhere on the Linux agents, for example in wapt-get.ini. If you know of a standard systemd command to store this, I'd appreciate it.
Best regards,
Denis
okay, I see the problem. There's no direct equivalent in Linux to the "description" field in Windows.
In the WAPT inventory, the maximum amount of information is retrieved from the agent, and the minimum is stored only on the server side, in order to have the most accurate representation of the machine's actual state.
When a description change is initiated on a Linux machine, the console sends the request to the machine, but it must ignore the request, hence the written information disappears when a refresh is done, since it's not retrieved by the inventory...
I'll create an internal ticket to put this information somewhere on the Linux agents, for example in wapt-get.ini. If you know of a standard systemd command to store this, I'd appreciate it.
Best regards,
Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
