I have a user who contacted me this morning because yesterday he had to restart his PC; the waptexit agent launched, but apparently with a nice error message:
- wapt_exit_error.jpg (93.33 KB) Viewed 7598 times
THANKS
waptexit http 1.1 500 server error
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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benoitpatin
- Messages: 37
- Registration: February 21, 2018 - 5:05 PM
Good morning,
I have a user who contacted me this morning because yesterday he had to restart his PC; the waptexit agent launched, but apparently with a nice error message:
How to diagnose the problem? Is it a bug? Is it a known issue?
THANKS
I have a user who contacted me this morning because yesterday he had to restart his PC; the waptexit agent launched, but apparently with a nice error message:
How to diagnose the problem? Is it a bug? Is it a known issue?
THANKS
Uh, no, not known...
in my opinion, a corrupted or incomplete installation of the wapt service.
There might be some information in %ProgramFiles(x86)%\wapt\log\waptservice.log.
in my opinion, a corrupted or incomplete installation of the wapt service.
There might be some information in %ProgramFiles(x86)%\wapt\log\waptservice.log.
Tranquil IT
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benoitpatin
- Messages: 37
- Registration: February 21, 2018 - 5:05 PM
Thinking about it, I wonder when waptexit is launched?
Does it run after the user session is closed?
Does it run after the user session is closed?
By default, it starts when the machine shuts down via a local GPO.
But you can start it at any time.
But you can start it at any time.
Tranquil IT
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benoitpatin
- Messages: 37
- Registration: February 21, 2018 - 5:05 PM
Most of my users are connected via Wi-Fi, and it's a "user" Wi-Fi network (the connection is only established after logging in and is disconnected upon logging out). Could the message therefore be a connection problem with the WAPT server, since the WaptExit command is executed after the user session is closed?
Personally, I haven't encountered this problem in my tests because I'm always connected via Ethernet.
Personally, I haven't encountered this problem in my tests because I'm always connected via Ethernet.
Normally, a network connection isn't needed when waptexit starts, as the packages should be downloaded beforehand (every 120 minutes, it checks for available updates and downloads them if necessary).
Therefore, a "500" error is not normal.
Extracting the log would help.
Therefore, a "500" error is not normal.
Extracting the log would help.
Tranquil IT
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benoitpatin
- Messages: 37
- Registration: February 21, 2018 - 5:05 PM
Okay, I'll do that as soon as I have access to the user's PC.
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dcardon
- WAPT Expert
- Messages: 1932
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Hi Benoît,
We have other networks with laptops that are always on Wi-Fi where we don't have any problems. We'd need to look more closely at what's causing the issue in your case.
Happy Easter weekend!
Denis
Waptexit doesn't communicate with the WAPT server but with the local WAPT agent. The 500 error message should be returned by the agent, so it would be helpful to retrieve the logs to see what's happening.benoitpatin wrote: ↑March 29, 2018 - 11:33 Ok, I'll do that as soon as I have access to the user's PC.
We have other networks with laptops that are always on Wi-Fi where we don't have any problems. We'd need to look more closely at what's causing the issue in your case.
Happy Easter weekend!
Denis
Denis Cardon - Tranquil IT
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