Update from 1.3.13.0 to 1.6.2.7 Windows Server 2008 R2

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atriou
Messages: 3
Registration: February 2, 2017 - 4:38 PM

November 2, 2018 - 5:36 PM

Good morning,

I attempted a complete migration of my WAPT server (1.3.13.0 to 1.6.2.7 Windows Server 2008 R2).
The update fails after the "WAPT server password" prompt during post-configuration.

Error message:
Wapt agent version exception (1.3.13.0). The post-configuration tool cannot continue...
After clicking OK on the error window, another error message appears:
It is impossible to focus on an invisible or disabled window...

I've attached the screenshots.
2018-11-02 17_34_50-error update wapt.docx - Word.png
2018-11-02 17_34_50-error update wapt.docx - Word.png (32.06 KB) Viewed 7555 times
Logically, I should have a window offering me the option to launch the migration from MongoDB to PostgreSQL.

I restarted the setup several times, trying:
- disabling the antivirus
- restarting the server
I specify that the installation is launched from a domain user account that is a member of a group that is itself a member of the Administrators group locally on the server.

Do you have any suggestions for me?

I had planned to take a snapshot of the VM, so I ended up reverting to my initial configuration (the production server is also a print server). I won't be able to retrieve any log files.

THANKS
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