The WaptUpgrade agent update failed

[VILLENEUVE-01342]

Hello,

my server is up to date at version 1.7.4.6143. I updated the console on my machine and created the client update package for all my machines.

My waptupgrade package is not updating on my machines, which are still on version 1.7.4.6077.

On all my machines, I apply a package group named WAPT which contains my waptupgrade package and instructions to disable notifications. When upgrading from version 1.6 to 1.7 and then 1.7.4, as long as I created the new agent, the update was applied. This is no longer the case.

And when I force the package application, nothing happens.

I cleared the local cache and rebuilt the package. Any ideas?

Best regards,

David Villeneuve

[dcardon]

Hello Villeneuve-01342,

My server is up to date with version 1.7.4.6143. I updated the console on my machine and created the client update package for all my machines.

My waptupgrade package is not updating on my machines, which are still on version 1.7.4.6077.

On all my machines, I apply a package group named WAPT which contains my waptupgrade package and an instruction to disable notifications. When upgrading from version 1.6 to 1.7 and then 1.7.4, as long as I created the new agent, the update was applied. This is no longer the case.

And when I force the application of the package, nothing happens.

I cleared the local cache and rebuilt the package. Any ideas?

What happens when you run `wapt-get -l debug upgrade` in an elevated command prompt? Does it see that there's a package to update, or not? Could there be a problem with the group or package version (a higher version already installed)?

Sincerely,

Denis Cardon

[VILLENEUVE-01342]

Good morning,

I have another problem that occurred today. We use an "APPLI" group that we apply to our workstations. We update the versions of the applications in this group, and they were updating as we did so.

Today, all my workstations were showing an error with the "APPLI" group missing. Despite all my tests, nothing worked. I deleted the group (which was version 16) and recreated a new one with the same name (version 1), and then all my workstations updated and received the WAPT agent update immediately.

Do you have any ideas? Do you want server logs?

Here is the result of the command you requested:

Code: Select all

Current loglevel : DEBUG
2019-07-26 09:05:16,562 DEBUG Default encoding : ascii
2019-07-26 09:05:16,562 DEBUG Setting encoding for stdout and stderr to cp850
Using config file: c:\Program Files\wapt\wapt-get.ini2019-07-26 09:05:16,654 DEB
UG Python path ['c:\\Program Files\\wapt', 'c:\\Program Files\\wapt', 'c:\\Progr
am Files\\wapt\\python27.zip', 'c:\\Program Files\\wapt\\DLLs', 'c:\\Program Fil
es\\wapt\\lib', 'c:\\Program Files\\wapt\\lib\\plat-win', 'c:\\Program Files\\wa
pt\\lib\\lib-tk', 'c:\\Program Files\\wapt', 'c:\\Program Files\\wapt\\lib\\site
-packages', 'c:\\Program Files\\wapt\\lib\\site-packages\\pywin32-223-py2.7-win3
2.egg']

2019-07-26 09:05:16,654 INFO Using local waptservice configuration c:\Program Fi
les\wapt\wapt-get.ini
2019-07-26 09:05:16,654 DEBUG Config file: c:\Program Files\wapt\wapt-get.ini
2019-07-26 09:05:16,671 DEBUG Thread 6996 is connecting to wapt db
2019-07-26 09:05:17,029 DEBUG Using host certificate c:\Program Files\wapt\priva
te\BD5EFA65-BD98-11E6-8F00-B26CA10380EF.pem for repo global auth
2019-07-26 09:05:17,200 DEBUG Thread 6996 is connecting to wapt db
2019-07-26 09:05:18,823 DEBUG DB Start transaction
2019-07-26 09:05:18,823 DEBUG Transaction took too much time : 1.62299990654
2019-07-26 09:05:18,823 DEBUG DB commit
2019-07-26 09:05:19,135 DEBUG Using host certificate c:\Program Files\wapt\priva
te\BD5EFA65-BD98-11E6-8F00-B26CA10380EF.pem for repo wapt auth
2019-07-26 09:05:19,713 DEBUG Using host certificate c:\Program Files\wapt\priva
te\BD5EFA65-BD98-11E6-8F00-B26CA10380EF.pem for repo wapt-host auth
2019-07-26 09:05:19,852 INFO User Groups:[]
2019-07-26 09:05:19,852 DEBUG WAPT base directory : c:\Program Files\wapt
2019-07-26 09:05:19,852 DEBUG Package cache dir : c:\Program Files\wapt\cache
2019-07-26 09:05:19,852 DEBUG WAPT DB Structure version;: 20190111
2019-07-26 09:05:19,852 DEBUG Checking if old install in progress
2019-07-26 09:05:19,930 DEBUG reset stalled install_status in database
2019-07-26 09:05:19,930 INFO Status : Upgrade system
2019-07-26 09:05:19,930 DEBUG DB Start transaction
2019-07-26 09:05:19,930 DEBUG DB commit
2019-07-26 09:05:20,243 DEBUG Checking availability of host packages "[PackageEn
try(u'BD5EFA65-BD98-11E6-8F00-B26CA10380EF',u'28' )]"
2019-07-26 09:05:20,243 DEBUG Checking if BD5EFA65-BD98-11E6-8F00-B26CA10380EF(=
28) is installed/outdated
2019-07-26 09:05:20,571 DEBUG upgrades : {'upgrade': [], 'additional': [], 'inst
all': [u'BD5EFA65-BD98-11E6-8F00-B26CA10380EF(=28)'], 'remove': []}
2019-07-26 09:05:20,571 INFO Status : Install additional packages
2019-07-26 09:05:20,571 DEBUG DB Start transaction
2019-07-26 09:05:20,571 DEBUG DB commit
2019-07-26 09:05:20,571 INFO Status : Install upgrade packages
2019-07-26 09:05:20,571 DEBUG DB Start transaction
2019-07-26 09:05:20,571 DEBUG DB commit
2019-07-26 09:05:20,586 INFO Status : Install install packages
2019-07-26 09:05:20,586 DEBUG DB Start transaction
2019-07-26 09:05:20,586 DEBUG DB commit
2019-07-26 09:05:20,710 DEBUG Loading ssl context with cert c:\Program Files\wap
t\private\BD5EFA65-BD98-11E6-8F00-B26CA10380EF.crt and key c:\Program Files\wapt
\private\BD5EFA65-BD98-11E6-8F00-B26CA10380EF.pem
Installing BD5EFA65-BD98-11E6-8F00-B26CA10380EF(=28)2019-07-26 09:05:20,710 DEBU
G Trying to get  host package for BD5EFA65-BD98-11E6-8F00-B26CA10380EF at https:
//113801l059app.cpam-isere.cnamts.fr/wapt-host/BD5EFA65-BD98-11E6-8F00-B26CA1038
0EF.wapt

2019-07-26 09:05:20,710 DEBUG Starting new HTTPS connection (1): 113801l059app.c
pam-isere.cnamts.fr:443
2019-07-26 09:05:20,835 DEBUG https://113801l059app.cpam-isere.cnamts.fr:443 "GE
T /wapt-host/BD5EFA65-BD98-11E6-8F00-B26CA10380EF.wapt HTTP/1.1" 200 2949
2019-07-26 09:05:20,851 DEBUG Stores cert chain check in cache
2019-07-26 09:05:20,882 DEBUG Stores cert chain check in cache
2019-07-26 09:05:20,882 DEBUG Downloaded : {'downloaded': [u'c:\\Program Files\\
wapt\\cache\\BD5EFA65-BD98-11E6-8F00-B26CA10380EF.wapt'], 'skipped': [], 'errors
': [], 'packages': [PackageEntry(u'BD5EFA65-BD98-11E6-8F00-B26CA10380EF',u'28' )
]}
2019-07-26 09:05:20,882 INFO Register start of install c:\Program Files\wapt\cac
he\BD5EFA65-BD98-11E6-8F00-B26CA10380EF.wapt as user VILLENEUVE-01342 to local D
B with params {}
2019-07-26 09:05:20,882 INFO Interactive user:VILLENEUVE-01342, usergroups []
2019-07-26 09:05:20,898 INFO Status : Installing package BD5EFA65-BD98-11E6-8F00
-B26CA10380EF version 28 ...
2019-07-26 09:05:20,898 DEBUG DB Start transaction
2019-07-26 09:05:20,898 DEBUG DB commit
2019-07-26 09:05:20,898 DEBUG DB Start transaction
2019-07-26 09:05:20,914 DEBUG DB commit
2019-07-26 09:05:20,930 DEBUG DB Start transaction
2019-07-26 09:05:20,930 DEBUG DB commit
2019-07-26 09:05:20,944 DEBUG DB Start transaction
FATAL ERROR : EWaptUnavailablePackage: Missing dependencies: PROGRES2019-07-26 0
9:05:20,944 DEBUG DB commit

2019-07-26 09:05:20,944 DEBUG DB Start transaction
Exception at 00442370: EPyException:
EWaptUnavailablePackage: Missing dependencies: PROGRES.
2019-07-26 09:05:20,960 DEBUG DB commit
2019-07-26 09:05:21,256 DEBUG Checking availability of host packages "[PackageEn
try(u'BD5EFA65-BD98-11E6-8F00-B26CA10380EF',u'28' )]"
2019-07-26 09:05:21,256 DEBUG Checking if BD5EFA65-BD98-11E6-8F00-B26CA10380EF(=
28) is installed/outdated
2019-07-26 09:05:21,367 DEBUG store status in DB