[SOLVED] Unrecognized certificate problem

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Fifionline
Messages: 5
Registration: Apr 25, 2022 - 3:51 p.m.

January 11, 2023 - 5:59 PM

Hello,

I followed the usual recommendations for upgrading from WAPT 2.2.3 to 2.3.
The server is working perfectly and I have the following status:
WAPT Server Version: 2.3.0
WAPT Agent Version: 2.2.3.12463
WAPT Setup Version: 2.3.0.13356
WAPT Deploy Version: 2.3.0.13356
Database Status: OK (2.3.0.4)

I downloaded waptsetup.exe to update my console on my Windows 11 machine.
Everything went smoothly.

The problem is with the creation of a new agent, which is requested every time I open the console, and when I finalize the configuration,
I get the following error message:
Error on server:
SystemErro('

Then it asks me for my .pem certificate password, and I get the following error:
Error creating waptagent.exe: No key (PEM) corresponding to the personal certificate.
The .crt key could not be found in the directory (which has been the same since the beginning where I store my certificates).
Or an incorrect password was entered.
Unable to sign the data.

I haven't changed the location of my folders or my password until now, and I was able to create several agents without any problems before
this update.

I tried creating a new certificate, but I still get the same error messages!

Do you have any idea what the source of my problem might be after the update?

Thank you in advance. ;)
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User avatar
dcardon
WAPT Expert
Messages: 1932
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :
Contact dcardon

January 13, 2023 - 1:47 PM

Hello Philippe,

Were you able to resolve your issue with Jimmy?

Best regards,

Denis
Denis Cardon - Tranquil IT
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Fifionline
Messages: 5
Registration: Apr 25, 2022 - 3:51 p.m.

January 23, 2023 - 4:25 PM

Hello Denis,

The situation is intractable, so a complete server overhaul and agent deployment need to be redone on the test workstations across my network.

Currently,
the WAPT server is operational under HTTPS with our certificates.
I'm now troubleshooting the connection between the console and the server: connection impossible?
I'm continuing my investigation to resolve this issue.

Thank you

. Best regards.
High
Fifionline
Messages: 5
Registration: Apr 25, 2022 - 3:51 p.m.

January 23, 2023 - 5:50 PM

[RESOLVED] ;)

Everything is back to normal and we're back in operational/PROD mode:

WAPT Server Version: 2.3.0
WAPT Agent Version: 2.3.0.13438
WAPT Setup Version: 2.3.0.13438
WAPT Deploy Version: 2.3.0.13438
Database Status: OK (2.3.0.4)

I think more in-depth documentation on the installation/management/location/backup/handling of self-signed and/or commercial certificates would be a very welcome addition! :-)

good evening.
High
User avatar
dcardon
WAPT Expert
Messages: 1932
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :
Contact dcardon

January 24, 2023 - 10:01

Thanks for the feedback, Philippe. We'll see what we can do about the documentation. :-)

Best regards,

Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
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