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Emmanuel64
Messages: 46
Registration: February 23, 2024 - 09:37

March 5, 2024 - 1:58 PM

WAPT version installed (2.5 discovery)
- Server OS (Linux) and version (Debian 12)
- Operating system of the administration/package creation machine (Windows 11)

Good morning

I created a package to install WithSecure (including the license key)
The installation completes correctly, but I have an error between the uninstallation key and the version:

Code: Select all

EWaptSetupException: Fatal error : MSI ElementsAgentOfflineInstaller.msi has been executed and key {45F3C15A-9635-4645-A914-FF3AE5391131} has been found in the registry, but version in registry does not match requirements of min_version=24.1.85.0\n']]
Could you help me solve this error?

Thanks in advance

Here is the full log, just in case:

Code: Select all

Installing: ElementsAgentOfflineInstaller.msi
Installing: ElementsAgentOfflineInstaller.msi (24.1.85.0)
Waiting for key: {45F3C15A-9635-4645-A914-FF3AE5391131} to appear in Windows registry
Erreur lors de l'installation de ['hasp-WithSecure(=24.1-2)']: erreurs dans les paquets [[PackageRequest(package='hasp-WithSecure',version=(Version('24.1.0.0'), 2),architectures=['x64'],locales=['fr'],maturities=['PROD'],tags=['windows-10', 'win-10', 'w-10', 'windows10', 'win10', 'w10', 'windows', 'win', 'w'],min_os_version=Version('10.0.22631'),max_os_version=Version('10.0.22631')), PackageEntry('hasp-WithSecure','24.1-2' maturity='PROD',target_os='windows'), 'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 5347, in install\n    result = self.install_wapt(p.localpath,\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4327, in install_wapt\n    raise e\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4234, in install_wapt\n    exitstatus = setup.install()\n  File "C:\\WINDOWS\\TEMP\\waptguyc_ffr\\setup.py", line 22, in install\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4164, in new_func\n    return func(*args, **kwargs)\n  File "C:\\Program Files (x86)\\wapt\\setuphelpers_windows.py", line 1573, in install_msi_if_needed\n    error(\'MSI %s has been executed and %s has been found in the registry, but version in registry does not match requirements of min_version=%s\' % (msi, searchparam , min_version))\n  File "C:\\Program Files (x86)\\wapt\\waptutils.py", line 1956, in error\n    raise EWaptSetupException(\'Fatal error : %s\' % reason)\nwaptutils.EWaptSetupException: Fatal error : MSI ElementsAgentOfflineInstaller.msi has been executed and key {45F3C15A-9635-4645-A914-FF3AE5391131} has been found in the registry, but version in registry does not match requirements of min_version=24.1.85.0\n']]
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1935, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 737, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1341, in _run
    raise Exception(_('Error during install of {}: errors in packages {}').format(
Exception: Erreur lors de l'installation de ['hasp-WithSecure(=24.1-2)']: erreurs dans les paquets [[PackageRequest(package='hasp-WithSecure',version=(Version('24.1.0.0'), 2),architectures=['x64'],locales=['fr'],maturities=['PROD'],tags=['windows-10', 'win-10', 'w-10', 'windows10', 'win10', 'w10', 'windows', 'win', 'w'],min_os_version=Version('10.0.22631'),max_os_version=Version('10.0.22631')), PackageEntry('hasp-WithSecure','24.1-2' maturity='PROD',target_os='windows'), 'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 5347, in install\n    result = self.install_wapt(p.localpath,\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4327, in install_wapt\n    raise e\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4234, in install_wapt\n    exitstatus = setup.install()\n  File "C:\\WINDOWS\\TEMP\\waptguyc_ffr\\setup.py", line 22, in install\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4164, in new_func\n    return func(*args, **kwargs)\n  File "C:\\Program Files (x86)\\wapt\\setuphelpers_windows.py", line 1573, in install_msi_if_needed\n    error(\'MSI %s has been executed and %s has been found in the registry, but version in registry does not match requirements of min_version=%s\' % (msi, searchparam , min_version))\n  File "C:\\Program Files (x86)\\wapt\\waptutils.py", line 1956, in error\n    raise EWaptSetupException(\'Fatal error : %s\' % reason)\nwaptutils.EWaptSetupException: Fatal error : MSI ElementsAgentOfflineInstaller.msi has been executed and key {45F3C15A-9635-4645-A914-FF3AE5391131} has been found in the registry, but version in registry does not match requirements of min_version=24.1.85.0\n']]

Exception: Erreur lors de l'installation de ['hasp-WithSecure(=24.1-2)']: erreurs dans les paquets [[PackageRequest(package='hasp-WithSecure',version=(Version('24.1.0.0'), 2),architectures=['x64'],locales=['fr'],maturities=['PROD'],tags=['windows-10', 'win-10', 'w-10', 'windows10', 'win10', 'w10', 'windows', 'win', 'w'],min_os_version=Version('10.0.22631'),max_os_version=Version('10.0.22631')), PackageEntry('hasp-WithSecure','24.1-2' maturity='PROD',target_os='windows'), 'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 5347, in install\n    result = self.install_wapt(p.localpath,\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4327, in install_wapt\n    raise e\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4234, in install_wapt\n    exitstatus = setup.install()\n  File "C:\\WINDOWS\\TEMP\\waptguyc_ffr\\setup.py", line 22, in install\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4164, in new_func\n    return func(*args, **kwargs)\n  File "C:\\Program Files (x86)\\wapt\\setuphelpers_windows.py", line 1573, in install_msi_if_needed\n    error(\'MSI %s has been executed and %s has been found in the registry, but version in registry does not match requirements of min_version=%s\' % (msi, searchparam , min_version))\n  File "C:\\Program Files (x86)\\wapt\\waptutils.py", line 1956, in error\n    raise EWaptSetupException(\'Fatal error : %s\' % reason)\nwaptutils.EWaptSetupException: Fatal error : MSI ElementsAgentOfflineInstaller.msi has been executed and key {45F3C15A-9635-4645-A914-FF3AE5391131} has been found in the registry, but version in registry does not match requirements of min_version=24.1.85.0\n']]
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1935, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 737, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1341, in _run
    raise Exception(_('Error during install of {}: errors in packages {}').format(
Exception: Erreur lors de l'installation de ['hasp-WithSecure(=24.1-2)']: erreurs dans les paquets [[PackageRequest(package='hasp-WithSecure',version=(Version('24.1.0.0'), 2),architectures=['x64'],locales=['fr'],maturities=['PROD'],tags=['windows-10', 'win-10', 'w-10', 'windows10', 'win10', 'w10', 'windows', 'win', 'w'],min_os_version=Version('10.0.22631'),max_os_version=Version('10.0.22631')), PackageEntry('hasp-WithSecure','24.1-2' maturity='PROD',target_os='windows'), 'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 5347, in install\n    result = self.install_wapt(p.localpath,\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4327, in install_wapt\n    raise e\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4234, in install_wapt\n    exitstatus = setup.install()\n  File "C:\\WINDOWS\\TEMP\\waptguyc_ffr\\setup.py", line 22, in install\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4164, in new_func\n    return func(*args, **kwargs)\n  File "C:\\Program Files (x86)\\wapt\\setuphelpers_windows.py", line 1573, in install_msi_if_needed\n    error(\'MSI %s has been executed and %s has been found in the registry, but version in registry does not match requirements of min_version=%s\' % (msi, searchparam , min_version))\n  File "C:\\Program Files (x86)\\wapt\\waptutils.py", line 1956, in error\n    raise EWaptSetupException(\'Fatal error : %s\' % reason)\nwaptutils.EWaptSetupException: Fatal error : MSI ElementsAgentOfflineInstaller.msi has been executed and key {45F3C15A-9635-4645-A914-FF3AE5391131} has been found in the registry, but version in registry does not match requirements of min_version=24.1.85.0\n']]
WAPT Enterprise
Version 2.6.1.17576
High
Emmanuel64
Messages: 46
Registration: February 23, 2024 - 09:37

March 5, 2024 - 4:51 PM

I just found the solution; I'm posting it in case others have the same problem.


After reading the documentation for the umpteenth time, I came across this perfectly clear sentence: "

At the end of the installation, the function will check if the uninstallation key is present on the machine and if the version is equal to or greater than 45.5.0; if not, it will flag the package as ERROR.

" So I was missing the `min_version="` option. :oops:
WAPT Enterprise
Version 2.6.1.17576
High
User avatar
dcardon
WAPT Expert
Messages: 1932
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :
Contact dcardon

March 7, 2024 - 3:31 PM

Hi Emmanuel,

you can try a first installation without the minimum version to verify which version is actually written in the registry, then enter it in the min_version field. Sometimes the version number shown in the package properties doesn't exactly match the one in the MSI file itself.

Anyway, thanks for the feedback.

Best regards,

Denis
Denis Cardon - Tranquil IT
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