Hello everyone,
I've been having font problems with the tis-adobereader package for several versions now. For some unknown reason, certain PDF files no longer display correctly, with hieroglyphics appearing on certain words, letters, or entire sentences (I can't provide examples because they contain confidential data), and these files come from different sources.
If I remove the version installed via wapt and install the version downloaded from the Adobe website, the problem disappears.
I experience this issue on machines running Windows 10 and Windows 7.
Font problems with tis-adobereader packages
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
-
dcardon
- WAPT Expert
- Messages: 1932
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Hi Philippe,
on a machine with the problem, could you try installing the binary from the installer (just unzip the package and run the installation of the MSI/EXE file inside)? It's the MUI version of Adobe Reader that's packaged; it might be the one with the bug.
The main difference between a manual installation and an installation via the package is that the automatic update service is disabled. But I don't know if this service can be used to download fonts...
Could you check if the problematic fonts are embedded in the document or not? If the font isn't embedded, is it available on the system before the document is opened, and after (in the case of a manual Adobe Reader installation)?
Could you try installing the Adobe font pack [1] on a machine with the problem to see if the missing font is included?
Regards,
Denis
[1] https://helpx.adobe.com/acrobat/kb/font ... ndows.html
on a machine with the problem, could you try installing the binary from the installer (just unzip the package and run the installation of the MSI/EXE file inside)? It's the MUI version of Adobe Reader that's packaged; it might be the one with the bug.
The main difference between a manual installation and an installation via the package is that the automatic update service is disabled. But I don't know if this service can be used to download fonts...
Could you check if the problematic fonts are embedded in the document or not? If the font isn't embedded, is it available on the system before the document is opened, and after (in the case of a manual Adobe Reader installation)?
Could you try installing the Adobe font pack [1] on a machine with the problem to see if the missing font is included?
Regards,
Denis
[1] https://helpx.adobe.com/acrobat/kb/font ... ndows.html
Denis Cardon - Tranquil IT
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