Hello,
Self-service is configured on our WAPT 2.6.0.17226 server so that all Active Directory Domain Users can access our software catalog.
It works well for most users, but some are unable to use self-service on their PCs. In WAPT 2.5, they couldn't even log in. Since WAPT 2.6, they see an empty catalog.
What's strange is that their account works fine on the self-service portal of another PC.
Conversely, we can log in to the self-service portal on their PC with a different user account.
The self-service package appears to be properly deployed and up-to-date across the entire network.
Do you have any idea what might be happening for these users?
Thank you for your help.
Best regards.
[RESOLVED] Self-service access issue for some users
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Hi
@Bertrand, do you think it would be possible to create a WAPT audit package that would retrieve the list of AD users and check if a corresponding login exists for a profile?
That would be a useful addition to the AD toolbox we're currently building.
@Bertrand, do you think it would be possible to create a WAPT audit package that would retrieve the list of AD users and check if a corresponding login exists for a profile?
That would be a useful addition to the AD toolbox we're currently building.
Vincent CARDON
Tranquil IT
Tranquil IT
