Hello,
it seems that the Wapt version 12 package available on the Tranquil-It store does not allow the use of certificate IDs for signing documents.
Since the software is installed as administrator, the list of available certificates is not updating.
Can you confirm this?
Or tell us how to install this package without administrator privileges?
Thank you in advance for your reply.
Have a good day.
[SOLVED] Foxit Reader version 12 package issue
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Hello,
I successfully downloaded version 41.
I performed a complete uninstall from Windows
and then reinstalled Wapt.
The problem persists.
The certificate is visible under "Sign and certify" as a "Digital ID,"
but it doesn't appear in the "Place a signature" field.
The ID list remains empty.
A screenshot of the Foxit installation is attached.
Thank you in advance for your help.
I successfully downloaded version 41.
I performed a complete uninstall from Windows
and then reinstalled Wapt.
The problem persists.
The certificate is visible under "Sign and certify" as a "Digital ID,"
but it doesn't appear in the "Place a signature" field.
The ID list remains empty.
A screenshot of the Foxit installation is attached.
Thank you in advance for your help.
- Attachments
-
- 2023-07-17 12_43_13-Clipboard.png (42.31 KB) Viewed 5052 times
Hello,
I opened a PDF document. I went to
the "Protect / Place Signature" menu.
Once the signature rectangle was placed, nothing appeared in the ID list (see attached copy).
Thank you for your help.
Have a good day.
I opened a PDF document. I went to
the "Protect / Place Signature" menu.
Once the signature rectangle was placed, nothing appeared in the ID list (see attached copy).
Thank you for your help.
Have a good day.
- Attachments
-
- 2023-07-18 10_51_02-Clipboard.png (55.14 KB) Viewed 5028 times
I was able to create a certificate and sign a PDF using the Foxit package available on the Store.
The problem has nothing to do with the fact that the software is installed as an administrator; besides, I don't think it's possible to install it as a user.
Your incident is most likely related to the publisher's poor management of registry keys, which are indeed in the user environment but are probably not migrated from one major version to another.
I'm marking this topic as RESOLVED.
Sincerely,
Jimmy
The problem has nothing to do with the fact that the software is installed as an administrator; besides, I don't think it's possible to install it as a user.
Your incident is most likely related to the publisher's poor management of registry keys, which are indeed in the user environment but are probably not migrated from one major version to another.
- 2023-07-18 12_29_10-Registry Editor.png (3.06 KB) Viewed 5026 times
I'm marking this topic as RESOLVED.
Sincerely,
Jimmy
Hello,
thank you anyway for analyzing the problem.
Although I don't agree with the solution,
the registry has been completely cleaned (see the result after installation).
The wapt package has been completely removed and reinstalled.
Not entirely convinced by the answer, I will continue my investigation.
Have a good day.
thank you anyway for analyzing the problem.
Although I don't agree with the solution,
the registry has been completely cleaned (see the result after installation).
The wapt package has been completely removed and reinstalled.
Not entirely convinced by the answer, I will continue my investigation.
Have a good day.
- Attachments
-
- 2023-07-18 16_50_09-Registry Editor.png (8.38 KB) Viewed 5003 times
