Hello,
We are trying to update the FortiClient VPN software (the fleet is currently on version 7.0.8.0427) to the available package wapt-forticlient-vpn 7.2.4.972-20 but it is not working.
Here is the error message:
Removing: FortiClient VPN (7.2.4.0972)
Waiting for the removal of key: {48C586C9-3199-4E5D-BFC3-88CD8EC35066} from Windows registry
INFO: Reboot is required to avoid error 1603 with FortiClient VPN
Installing: FortiClient_extract\FortiClient.msi (7.2.4.0972)
Waiting for key: {48C586C9-3199-4E5D-BFC3-88CD8EC35066} to appear in Windows registry.
The consequence is that the old version is still present on the machines and prevents the VPN connection. Uninstalling version 7.0.8 removes the client configurations.
Do you have a solution?
FortiClient VPN - Installation Error
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
I'm here to look at the package
We uninstall (or at least try to uninstall) what has exactly the name "FortiClient VPN"
Moreover, we can see the message:
This is a sign that it has entered the uninstallation loop
Your log doesn't indicate an error, it's error 1603?
I also see that at the end of the package, there's an option to reinstall an associated Forti configuration package to reinstall a configuration
We uninstall (or at least try to uninstall) what has exactly the name "FortiClient VPN"
Moreover, we can see the message:
Code: Select all
INFO: Reboot is required to avoid error 1603 with FortiClient VPNYour log doesn't indicate an error, it's error 1603?
I also see that at the end of the package, there's an option to reinstall an associated Forti configuration package to reinstall a configuration
Here's what the log shows:
"Installing: FortiClient_extract\FortiClient.msi (7.2.4.0972)
Waiting for key: {48C586C9-3199-4E5D-BFC3-88CD8EC35066} to appear in Windows registry"
and the audit is failing
to reinstall the configuration; it needs to recover the existing configuration from the previous installation.
"Installing: FortiClient_extract\FortiClient.msi (7.2.4.0972)
Waiting for key: {48C586C9-3199-4E5D-BFC3-88CD8EC35066} to appear in Windows registry"
and the audit is failing
to reinstall the configuration; it needs to recover the existing configuration from the previous installation.
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
