Hello everyone,
Since update 2.6 (it's certainly getting a lot of flak!), it's no longer possible to display packages in the self-service portal. When we launch it, it displays the message "No results found."
No packages appear, and no categories are visible. There have been no changes to our permissions.
Thank you.
Thomas
[RESOLVED] Self-Service Malfunction
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Hello Bertrand,
No, I have the latest version installed and the Self still doesn't display anything.
No, I have the latest version installed and the Self still doesn't display anything.
WAPT version: 2.6.0.17392 (Enterprise Edition)
Server OS: Debian 12 "Bookworm"
Administration/package creation machine OS: Windows 11 24h2
Server OS: Debian 12 "Bookworm"
Administration/package creation machine OS: Windows 11 24h2
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Hello,
could you provide more information about the authentication type of the self-service? (waptserver-ldap, system, kerberos)
Simon
could you provide more information about the authentication type of the self-service? (waptserver-ldap, system, kerberos)
Simon
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
You would need to run this script on the server to see what it says:
/opt/wapt/waptserver/scripts/testing-ldap-connectivity.sh
/opt/wapt/waptserver/scripts/testing-ldap-connectivity.sh
Code: Select all
/opt/wapt/waptserver/scripts/testing-ldap-connectivity.sh
----------------------------------------------------------------
WARNING: No ldap_account_service_login not found in /opt/wapt/conf/waptserver.ini
SSO self service authentication will not work
----------------------------------------------------------------
----------------------------------------------------------------
Test ldap with direct Login
----------------------------------------------------------------
Username ldap: user
Password ldap:
Traceback (most recent call last):
File "<string>", line 114, in <module>
File "<string>", line 111, in main
File "<string>", line 77, in test_ldap
File "/opt/wapt/auth_module_ad.py", line 33, in check_credentials_ad
domain_name = dc_base_dn.lower().split('dc=', 1)[-1].replace('dc=', '.').replace(',', '')
AttributeError: 'NoneType' object has no attribute 'lower'
AttributeError: 'NoneType' object has no attribute 'lower'
WAPT version: 2.6.0.17392 (Enterprise Edition)
Server OS: Debian 12 "Bookworm"
Administration/package creation machine OS: Windows 11 24h2
Server OS: Debian 12 "Bookworm"
Administration/package creation machine OS: Windows 11 24h2
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
In waptserver.ini you should put:
ad_domain_name = mydomain.lan
That should be better.
Don't you have Kerberos? (I see you don't have ldap_account_service_login)
ad_domain_name = mydomain.lan
That should be better.
Don't you have Kerberos? (I see you don't have ldap_account_service_login)
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Is the script being run as root?
