[SOLVED] MAC: Rustdesk

[clafon]

Wapt version: 2.6.0.16795 - Enterprise Edition
Server OS: Debian 12
Target machines: macOS 13.6.3 & 14.5
Administration machine: Windows Server 2022

Hello,

we have installed and configured RustDesk on our Macs.
We can access them directly through RustDesk.
However, this doesn't work when we try to access them through the administration console. We right-click on the Mac and then select "Connect with RustDesk," but nothing happens.
Do you have any suggestions?

Thank you

[sfonteneau]

In the audit data, is the Rustdesk ID the same as the one you use manually?

[clafon]

The rustdesk mac package is installed correctly on the Mac but I have nothing in audit data (no line with Rustdesk).
We retrieved the 1.3.7-aarch64 installation file; the setup.py is relatively simple:

Code: Select all

# -*- coding: utf-8 -*-
from setuphelpers import *

r"""
Usable WAPT package functions: install(), uninstall(), session_setup(), audit(), update_package()

"""
# Declaring global variables - Warnings: 1) WAPT context is only available in package functions; 2) Global variables are not persistent between calls


def install():
    install_dmg('rustdesk-1.3.7-aarch64.dmg')

The Mac was configured manually.

Audit data from a PC where Rustdesk/Wapt is working correctly:

audit_pc.PNG (14.04 KB) Viewed 4955 times

Audit data on a Mac where Rustdesk/Wapt is not working:

audit_mac.PNG (7.45 KB) Viewed 4955 times

[sfonteneau]

Is rustdesk config installed?

[clafon]

Problem solved with update 2.6.0.16881

[dcardon]

Hello Cédric,

thank you for the feedback

Denis