Agent OK issue, but disconnected on the console

[Jitero]

Good morning,

I just upgraded from version 1.8 to 2.2 and now one of my agent machines is no longer reachable, whereas in version 1.8 everything worked correctly.

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I would also like to add that on the client machine I have a notification that says "WAPTService stopped"

[t.heroult]

Hello Jitero,
I see this is your first post, so welcome!

If the service is stopped, then the machine will appear disconnected in the console.
We need to understand why the service isn't starting.
What does the log say on the machine in question?
Typically: "C:\Program Files (x86)\wapt\log\waptservice.log"

[Jitero]

Hello Jitero,
I see this is your first message, so welcome!

If the service is stopped, then the machine will appear disconnected in the console.
We need to understand why the service isn't starting.
What does the log say on the machine in question?
Typically: "C:\Program Files (x86)\wapt\log\waptservice.log"

Hello to you too! And thank you for your welcome message!

In the location you mentioned, I have a file named "wapt-get 20220414 145155".
And here is the last line that I see; I imagine this is the one we are interested in.

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[t.heroult]

Okay, we'll have to wait for support to intervene because this isn't a message I can interpret

[Jitero]

up

[sfonteneau]

Good morning

In a command prompt as administrator, can you run this:

Code: Select all

runwaptservice -ldebug

Simon

[Jitero]

Good morning

In a command prompt as administrator, can you run this:

Code: Select all

runwaptservice -ldebug

Simon

Good morning,
Thank you for your reply, the problem is solved, it was a problem with the antivirus.

Good day !