Hello,
After downloading what I believe are the correct files from the FTP server (there are quite a few), I'm using the Enterprise version on a Windows Server 2016 server.
1/ I first installed waptsetup.exe: the console launches after an error message, but remains at version 1.7.4.
2/ I then installed waptserversetup.exe, using the same certificate and generating a new agent.
The console doesn't open, and I get the following message: HTTP/1.1 401 UNAUTHORIZED, but the prompt specifies that I am indeed on version 1.8.2.7393.
If anyone has any ideas... Thanks in advance.
WAPT update error from 1.7.4 to 1.8.2.7393
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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dcardon
- WAPT Expert
- Messages: 1932
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
There's no FTP for downloading... I think you're talking about https://wapt.tranquil.it/wapt/releases/ ... -75a5de09/ There are a lot of files, which is normal, as there are several versions and several supported operating systems, but normally you would download them from the documentation...Supportinfo wrote: ↑Jan 27, 2022 - 1:36 PM Hello,
After downloading, I think, the correct files from the FTP (there are quite a few). This is the Enterprise version, on a WS 2016
You should not install waptsetup.exe on the WAPT server under Windows, see the documentation, so it's normal that it didn't work.Supportinfo wrote: ↑Jan 27, 2022 - 1:36 PM 1/ I first installed waptsetup.exe: the console launches after an error message, but remains at version 1.7.4
2/ So I installed waptserversetup.exe, using the same certificate, and regenerating a new agent.
There's a bit of a lack of information... Is the server running correctly? Is the HTTP test page displaying correctly? Are the login/password correct? Is there a special character in the password (there were some encoding bugs back then)? Do you have any specific information in the server logs?Supportinfo wrote: ↑Jan 27, 2022 - 1:36 PM The console won't open and I get the following message: HTTP/1.1 401 UNAUTHORIZED, but the prompt specifies that I am indeed on version 1.8.2.7393.
If anyone has any ideas... Thanks in advance.
Sincerely,
Denis
Denis Cardon - Tranquil IT
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Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
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Supportinfo
- Messages: 2
- Registration: January 27, 2022 - 1:00 PM
Hello,
I'm writing on this forum because the documentation is very sparse. And yes, the updates are downloaded via this FTP server; sorry, that's all I have.
Thank you for your help (or rather, for your comments... I understand that we haven't opted for a "telephone support" solution).
Here's our solution: continue using version 1.7.4 until the end of the subscription, then choose a more user-friendly and simpler deployment solution, which we've already found.
Sincerely.
I'm writing on this forum because the documentation is very sparse. And yes, the updates are downloaded via this FTP server; sorry, that's all I have.
Thank you for your help (or rather, for your comments... I understand that we haven't opted for a "telephone support" solution).
Here's our solution: continue using version 1.7.4 until the end of the subscription, then choose a more user-friendly and simpler deployment solution, which we've already found.
Sincerely.
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Hello,
during your installation (which you can restart), could you reset the administrator account password?
Could you please confirm that you are running the installation with the LOCAL administrator account on the server? (not the domain admin account)
Simon
during your installation (which you can restart), could you reset the administrator account password?
Could you please confirm that you are running the installation with the LOCAL administrator account on the server? (not the domain admin account)
Simon
