Hello,
When I add the adobereader package from the Tranquil'IT repository to my package group, I get the error "Missing dependencies" (see attached image).
If I add the package to the self-service package manager, the self-service package updates, but the adobereader package is still not available on the user's machine.
Do you know what might be causing this?
Thank you.
Gauthier.
- WAPT version installed: 2.1.2
- Server OS: Debian Buster
- Administration/package creation machine OS: Windows 10
[SOLVED] Missing dependencies error
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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gauthier_leclercq
- Messages: 8
- Registration: Sep 21, 2018 - 11:43
- Attachments
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- wapterror.png (8.2 KB) Viewed 5910 times
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dcardon
- WAPT Expert
- Messages: 1929
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
If you do have an adv-adobereader package in your repository, you should check its compatibility with your machine's capabilities (maturity, language, architecture (32-bit vs. 64-bit), etc.). A fairly common problem is having a 32-bit Windows machine and only having a 64-bit package.
Regards,
Denis
Regards,
Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
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benoitpatin
- Messages: 37
- Registration: February 21, 2018 - 5:05 PM
Hi Denis,
We don't have 32-bit Windows here.
Any other ideas?
Thanks
We don't have 32-bit Windows here.
Any other ideas?
Thanks
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dcardon
- WAPT Expert
- Messages: 1929
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Is the downloaded package the 64-bit package for Windows? Is the agent up to date? Is it properly imported into production (or at the correct maturity level)?
We're going to implement a graphical method to determine why a package matches or doesn't match on a given machine. But for now, we need to check the different capabilities individually.
Denis
We're going to implement a graphical method to determine why a package matches or doesn't match on a given machine. But for now, we need to check the different capabilities individually.
Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
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gauthier_leclercq
- Messages: 8
- Registration: Sep 21, 2018 - 11:43
Hello,
Yes, I confirm the machine is a 64-bit machine.
Is the downloaded package the 64-bit package for Windows? Yes, Arch in All (see attached image).
Is the agent up to date? Yes, version 2.1.2.10652.
Is it properly imported into production (or at the correct maturity level)? Yes, imported into production.
Gauthier.
Yes, I confirm the machine is a 64-bit machine.
Is the downloaded package the 64-bit package for Windows? Yes, Arch in All (see attached image).
Is the agent up to date? Yes, version 2.1.2.10652.
Is it properly imported into production (or at the correct maturity level)? Yes, imported into production.
Gauthier.
- Attachments
-
- adobereader.png (5.42 KB) Viewed 5866 times
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dcardon
- WAPT Expert
- Messages: 1929
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Were you able to resolve the capacity matching issue?
Regards,
Denis
Regards,
Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
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dcardon
- WAPT Expert
- Messages: 1929
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Okay, thanks for the feedback, Stany! I'm marking this as resolved.
Denis
Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
