Package: tis-scratch

Forum Rules
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is provided on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version (1.8.2 / 2.0 / 2.1 / 2.2 / etc.) AS WELL AS the Enterprise / Discovery edition.
* Specify the server OS (Linux / Windows) and version (Debian Stretch/Buster - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine (Windows 7 / 10)
. * As with any community forum, support is provided voluntarily by members. If you require sales support, you can contact the Tranquil IT sales department at 02.40.97.57.55
Locked
User avatar
ssamson
Messages: 245
Registration: June 20, 2014 - 10:29

April 23, 2015 - 11:02

Picture tis-scratch
Description:
automatic package for Scratch
Steven Samson - Tranquil IT Systems
Feel free to leave us your opinion on Wapt in the forum, or to answer our questionnaires :).
Larche
Messages: 3
Registration: Oct 12, 2017 - 09:26

October 12, 2017 - 09:41

Hello, when trying to update the Scratch package, which was working fine, I get this error message: `

installing scratch2offlineeditor
TimeoutExpired: Command '"Scratch-456.0.4.exe" -silent -eulaAccepted -programMenu' timed out after 300 seconds with output ''`.

What should I do?
Rémi Larché
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

October 12, 2017 - 10:44

I've already encountered this issue with Scratch.

First things first:
Is Adobe AIR properly installed on the machine?
Do you have an internal proxy server? If so, is your proxy server authenticating?

To confirm the problem I suspect:

Can you unplug the network cable from the machine experiencing the issue? Then shut down that machine.
The goal is for it to be disconnected from the network when WaptExit is launched.

If the installation worked after restarting (without a network connection), it means the installer is trying to communicate with the internet but can't (authentication popup to access the internet?).

I haven't been able to prevent the Scratch installer (or at least Adobe AIR) from connecting to the internet.
RaphaëlLarronde
Messages: 2
Registration: Nov 10, 2017 - 11:40

November 10, 2017 - 11:42

Hello.
I can confirm that the problem is with Adobe Air.
A Scratch package without Adobe dependencies works fine for me, but your package never does.
I do have a proxy, which should be transparent, but...
Best regards
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

November 10, 2017 - 4:01 PM

I just ran another test at home; I need more information.

Windows XP, 7, 8, 10?

x86? x64?
RaphaëlLarronde
Messages: 2
Registration: Nov 10, 2017 - 11:40

November 17, 2017 - 8:52 PM

Good evening.
I'll launch your package on Monday to send you the screenshots.
The server is hosted on Windows 7, and the clients are running Windows 7 32-bit or 64-bit.
Thank you so much for your fantastic tool.
Larche
Messages: 3
Registration: Oct 12, 2017 - 09:26

November 21, 2017 - 10:38

Yes, the problem seems to stem from an internet connection issue.
Could you help me with this problem or tell me where to find the Scratch package without dependencies?

Thank you,
Rémi Larché.
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

November 21, 2017 - 11:16

I've thought about it but haven't found a clean solution :-/

Also, I can't always reproduce the problem.

The problem is definitely related to the Scratch installer, and more specifically to Adobe AIR...

For now, the simplest thing might be to adjust the proxy settings to allow the blocking or authentication of the frame that's causing the issue?

In my opinion, Adobe AIR tries to download something like (crl,cab) from Adobe's website to check if the Scratch application has been properly authorized. That's why I can't always reproduce the problem.

Please note that these are just assumptions!
Locked